Putting the customer at the center

Retail is and always has been about shoppers – the people who buy things and their changing needs and expectations. Shoptalk Spring 2025 will explicitly reflect that, by examining and defining what it means to be "customer-centric" today. Our agenda is focusing on the four most important qualities that people expect and require from the consumer brands and retailers they do business with today: customer hospitality, value, inspiration, reason for being.

The four characteristics that define customer-centricity aren’t new. However, they manifest differently today, as technology enables different approaches to creating inspiration and conveying value, to being welcoming and telling a brand's story, via both digital and in-store channels. How retailers act on and achieve them is radically transformed in today’s world.

Additionally, at Shoptalk Spring we will launch The New Market, a show-within-the-show that will discuss the fast-evolving attention economy and the future of marketing. The New Market will feature its own Keynotes and sessions, focusing on the meteoric rise of retail media, and also touching on other ways brands reach customers today, including connected TV, social marketing, in-store, and more. We'll look at how these and other tactics are transforming customer journeys and collapsing the purchase funnel.

Shoptalk Spring 2024 Shoptalk Spring 2024 Shoptalk Spring 2024 Shoptalk Spring 2024 Shoptalk Spring 2024

— Indicates Shoptalk Original Content

Monday March 24, 2025

2:00pm — 6:00pm PT
Badge Pickup Open

Tuesday March 25, 2025

7:00am — 6:00pm PT
Badge Pickup Open
8:30am — 9:20am PT
Industry Innovation Breakfast Session  (Co-Located Content - Invite Only)
9:30am — 10:20am PT
Session 1

Opening Remarks: Defining a New Market

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A Radical New Approach to Brands and Brand Building

Capturing Fragmented Consumer Attention

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Mark Barrocas, CEO, SharkNinja

10:05am — 5:30pm PT
Exhibit Hall Hours
10:10am — 10:50am PT
Session 2

Track 1

Embracing Welcoming Retail Experiences

Track Keynote: Embracing Retail Hospitality

Kim Waldmann, Global Chief Customer Officer, Foot Locker, Inc.

Frank Bracken, EVP & Chief Commercial Officer, Foot Locker Inc.

Track 2

Maximizing Shopper Value

Endless Versus Edit: Blending Data and Experience to Curate Product Selection

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Sebastian Brauer, SVP, Product & Visual, Crate & Barrel and Crate & Kids

Dawn Vitale, Chief Merchandising Officer, Levi Strauss & Co.

Barrie Scardina, President of Americas Retail Services, Cushman & Wakefield (Interviewer)

Track 3

Visions of the Future: Retail in 2030

Track Keynote: Retail's Five-Year Mission

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Track 4

Tech Solution Spotlight

New Insights from Leading Technology Solutions

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Rachel Tipograph, Founder & CEO, MikMak

The New Market

The Future of (Retail) Media

Maverick Thinking on Channels, Platforms, and Media

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11:00am — 11:40am PT
Session 3

Track 1

Embracing Welcoming Retail Experiences

Leveraging Technology to Enable Human Connections

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Matt Baer, CEO, Stitch Fix

Track 2

Maximizing Shopper Value

Masstige: Brands and Products Blending Economy and Aspiration

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Marie Driscoll, CEO & Chief Consultant, Driscoll Advisors (Interviewer)

Track 3

Visions of the Future: Retail in 2030

New Insights: Three Scenarios for Retail's Next Decade (Research Presentations)

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Zia Daniell Wigder, Chief Content Officer, EMARKETER

Jordan Berke, Founder & CEO, TOMORROW

Track 4

Tech Solution Spotlight

Rapid Fire: Retail Technologies that Rock

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The New Market

The Future of (Retail) Media

Pushing the Limits of Retail Media

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11:40am — 1:40pm PT
Lunch
12:00pm — 12:50pm PT
Industry Innovation Lunch Session  (Co-Located Content - Invite Only)
1:00pm — 2:15pm PT
Meetup: Hosted & General Meetings  (Prescheduled Only)
2:30pm — 2:35pm PT
Welcome Back Remarks
2:35pm — 2:55pm PT
Keynote  (Mandalay Bay Ballroom)
2:55pm — 3:15pm PT
Keynote  (Mandalay Bay Ballroom)
3:15pm — 3:35pm PT
Keynote  (Mandalay Bay Ballroom)
4:05pm — 4:45pm PT
Session 4

Track 1

Embracing Welcoming Retail Experiences

Track Keynote: Anticipating Customer Needs to Deliver Convenience, Speed, and Delight

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Hali Borenstein, CEO, Reformation

Anticipating Customer Needs to Deliver Convenience, Speed, and Delight

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Melissa Gonzalez, Principal, MG2 (Interviewer)

Track 2

Maximizing Shopper Value

Creating and Communicating Value to Customers

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Track 3

New Retail Opportunities: Disruptive Brands and Experiences

Next-Gen Luxury Brands and Experiences

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Haein Dorin, Global Head of Marketing, SSENSE

Track 4

Tech Solution Spotlight

Startup Pitch Round I (Part 1)

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Misbah Uraizee, Co-Founder & CEO, Nectar Social

Jelena Zec, Partner, Citi Ventures (Judge)

The New Market

The Future of (Retail) Media

The Marriage of Content and Shopping

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4:55pm — 5:35pm PT
Session 5

Track 1

Embracing Welcoming Retail Experiences

Ecommerce Personalization that Creates Joy (And Drives Sales)

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Peter Pernot-Day, Global Head of Strategy & Corporate Affairs, SHEIN

Track 2

Maximizing Shopper Value

Track Keynote: Personalizing Discounts and Promotions to Drive Sales and Loyalty

Musab Balbale, SVP, Chief Merchandising Officer, CVS Health

Thinking Strategically About Pricing and Promotions

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Rick Watson, Founder & CEO, RMW Commerce Consulting (Interviewer)

Track 3

New Retail Opportunities: Disruptive Brands and Experiences

Catering to Niche Markets

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Jacob Zuppke, President & CEO, Whisker

Track 4

Tech Solution Spotlight

Startup Pitch Round I (Part 2)

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The New Market

The Future of (Retail) Media

Retail Media Unfiltered: Brand Marketers Weigh In

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Sarah Marzano, Principal Analyst - Retail, Ecommerce & Retail Media, EMARKETER (Interviewer)

6:30pm — 8:30pm PT
Retailers & Brands Networking Dinners  (Prescheduled Only)
8:30pm — 10:30pm PT
New Market VIP Party  (New Market Stage)
8:30pm — 10:30pm PT
Industry Night

Wednesday March 26, 2025

7:30am — 5:30pm PT
Badge Pickup Open
7:30am — 9:00am PT
Breakfast
8:30am — 9:20am PT
Industry Innovation Breakfast Session  (Co-Located Content - Invite Only)
8:55am — 9:35am PT
Session 1

Track 1

Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences

Generational Research: Points of View on Gen Alpha and Gen X

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Sally Lyons Wyatt, Global EVP & Chief Advisor, Circana

Track 2

Next Generation Search

Generative AI and the Next Generation of Search

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Track 3

Brand and Corporate Storytelling

Track Keynote: Defining the Brand Narrative

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Track 4

Tech Solution Spotlight

Startup Pitch Round II: Finalists and Winners

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The New Market

Creativity Reinvented

Reimagining Visual Storytelling

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Immersing Audiences in Real and Virtual Worlds

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9:45am — 10:25am PT
Session 2

Track 1

Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences

Track Keynote: Getting into the Mindset of the Engaged Customer

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Adam Goldenberg, Co-Founder & CEO, Fabletics

Leveraging Social Listening to Identify Emerging Trends that are Worth It

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Track 2

Next Generation Search

New Site Search Options and Opportunities

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Nigel Storey, Chief Technology Officer, Zappos.com

Derek Correia, CEO, ReserveBar

Track 3

Brand and Corporate Storytelling

Purposeful Leadership: Managing Organizations and Teams Successfully

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Elise de Saint Didier, Partner, Executive Recruiter / Digital Transformation, Chameleon Collective (Interviewer)

Track 4

Tech Solution Spotlight

Technologies Enabling Welcoming Retail Experiences

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Julie Bornstein, Founder & CEO, Daydream

The New Market

Creativity Reinvented

The Leading Edge of Storytelling

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10:00am — 5:30pm PT
Exhibit Hall Hours
10:35am — 11:50am PT
Meetup: Hosted & General Meetings  (Prescheduled Only)
11:30am — 1:30pm PT
Lunch
12:00pm — 12:50pm PT
Industry Innovation Lunch Session  (Co-Located Content - Invite Only)
12:00pm — 12:50pm PT
Lunch & Tabletalks  (Retailers & Brands, Prescheduled Only)
1:05pm — 1:10pm PT
Welcome Back Remarks
1:10pm — 1:30pm PT
Keynote  (Mandalay Bay Ballroom)
1:30pm — 1:50pm PT
Keynote  (Mandalay Bay Ballroom)
1:50pm — 2:10pm PT
Shoptalk Retail Zeitgeist  (Mandalay Bay Ballroom)
2:25pm — 3:05pm PT
Session 3

Track 1

Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences

Case Studies: Successful Product Launches and Category Expansions

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Oshiya Savur, Chief Brand & Marketing Officer, Maesa

Track 2

Next Generation Search

Inspiration and Discovery in Digital Shopping

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Sapna Parikh, Chief Digital Officer, Kendo Brands (LVMH)

Alexis Hoopes, VP, Global Fashion, eBay

Liz Garry, VP of Ecommerce, Pandora

Track 3

Brand and Corporate Storytelling

Pivots: Making Bold Changes with Agility and Flexibility

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Lockie Andrews, CEO & Founder, RICH Hair Care Americas

Abhishek Dalmia, Chief Strategy, Transformation & Digital Officer, VF Corporation

Matt Navarro, President, Stanley 1913

Steve Dennis, Founder & President, SageBerry Consulting (Interviewer)

Track 4

Tech Solution Spotlight

Technologies Improving Loyalty and the Post-Purchase Experience

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The New Market

Creativity Reinvented

Blazing New Trails with Talent, Creators, and Influencers

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3:15pm — 3:55pm PT
Session 4

Track 1

Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences

Frameworks Tactics & Takeaways: Maintaining Brand Relevance With Younger Generations

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Stephen Yalof, President & CEO, Tanger

Track 2

Next Generation Search

Frameworks Tactics & Takeaways: Maximizing Search Today

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Track 3

Brand and Corporate Storytelling

Frameworks Tactics & Takeaways: (Re)-Defining and Communicating Brand Values

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Track 4

Tech Solution Spotlight

Technologies Unlocking Operational Efficiencies

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The New Market

Creativity Reinvented

Creating The New Language of Marketing Effectiveness

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David Katz, EVP & Chief Marketing Officer, Randa Apparel & Accessories (Interviewer)

4:05pm — 5:20pm PT
Meetup: Hosted & General Meetings  (Prescheduled Only)
8:00pm — 10:30pm PT
Shoptalk Beach Party  (Mandalay Bay Beach)

Thursday March 27, 2025

8:00am — 3:00pm PT
Badge Pickup Open
8:00am — 9:45am PT
Breakfast
9:45am — 9:50am PT
Welcome Back Remarks
9:50am — 10:10am PT
Keynote  (New Market Stage)
10:00am — 4:00pm PT
Exhibit Hall Hours
10:10am — 10:30am PT
Keynote  (New Market Stage)
10:30am — 10:50am PT
Keynote  (New Market Stage)
11:05am — 12:20pm PT
Meetup: Hosted & General Meetings  (Prescheduled Only)
12:00pm — 2:00pm PT
Lunch
12:35pm — 1:05pm PT
Lunch & Tabletalks  (Retailers & Brands, Prescheduled Only)
1:35pm — 2:15pm PT
Session 1

Track 1

Fostering Loyalty

Track Keynote: Defining and Earning Loyalty in a Crowded Retail Environment

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Jon Blotner, President, Commercial & Operations, Wayfair

Track 2

Tactics for Branding and Marketing

Track Keynote: Successful Rebranding Stories

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Track 3

Physical and Digital in an Era of Unified Commerce

Store Operations that Blend Engagement and Efficiency

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Giri Agarwal, Co-Founder & Chief Strategy Officer, Incisiv (Interviewer)

Track 4

Tech Solution Spotlight

Technologies Maximizing the Value of Data and AI

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The New Market

Visions and Perspectives

Understanding Marketing’s Next Generation

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Bold Moves in the Newest New Media

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2:25pm — 3:05pm PT
Session 2

Track 1

Fostering Loyalty

Keeping Loyal Customers Engaged: Subscriptions, Gamification, and More

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Track 2

Tactics for Branding and Marketing

Operations Role in Building and Maintaining Brands

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Nina Khoury, VP, Strategic Operations, SKIMS

Track 3

Physical and Digital in an Era of Unified Commerce

Case Studies: Successful Store Design

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Kevin Kelley, Principal & Co-Founder, Shook Kelley

Track 4

Tech Solution Spotlight

Technologies Enabling Engaging Digital Shopping Experiences

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Danielle Lay, Partner, NEA (Interviewer)

The New Market

Visions and Perspectives

The Agency of Tomorrow

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3:15pm — 3:55pm PT
Session 3

Track 1

Fostering Loyalty

Customer Data and The Future of Loyalty

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Jessica Lachs, Chief Analytics Officer, DoorDash

Melissa Kim, Co-Founder & CEO, Minted

Tara Paton, Founder & Lead Consultant, TP & Co. (Interviewer)

Track 2

Tactics for Branding and Marketing

Measuring Retail Media and Holistic Marketing Effectiveness

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Track 3

Physical and Digital in an Era of Unified Commerce

Restructuring Digital Teams for a World of Unified Commerce

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Sabrina Cherubini, SVP of Brand & Digital, Hanky Panky

Track 4

Tech Solution Spotlight

Frameworks Tactics & Takeaways: Future-Proofing the Tech Stack

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Greg Fancher, EVP, Chief Information Technology Officer, PetSmart

George Hanson, Chief Digital Officer, Mattress Firm

The New Market

Visions and Perspectives

Brands as Conversations: Fans’ Role in Defining Brands

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Meghan Hurley, VP, Global Marketing, Claire's

Denise Truelove, SVP & GM, PC Marketing, PepsiCo Foods North America

4:05pm — 4:45pm PT
Session 4

Takeaways: The Biggest Learnings from The New Market & Shoptalk

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Anne Mezzenga, Co-CEO, Omni Talk Retail (Interviewer)

Chris Walton, Co-CEO, Omni Talk Retail (Interviewer)

  • Meetup: the ultimate networking experience
  • 3 days of fresh perspectives from 200+ influential leaders
  • Endless chances to connect with 10,000+ retail ecosystem executives
  • Nearly 1,000 of the world’s most innovative tech companies
  • Dozens of social activities including the annual Beach Party
  • …and plenty of food, drinks and other magic and surprises!
All ticket options include access to:
  • Meetup: the ultimate networking experience
  • 3 days of fresh perspectives from 200+ influential leaders
  • Endless chances to connect with 10,000+ retail ecosystem executives
  • Nearly 1,000 of the world’s most innovative tech companies
  • Dozens of social activities including the annual Beach Party
  • …and plenty of food, drinks and other magic and surprises!
Retailers and Consumer Brands
The ticket for retail and consumer brand decision-makers who buy or evaluate tech

Space is limited. Qualify and your ticket's on us!

Total value: $3,500

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Retailers and Consumer Brands
The ticket for all other retailers and consumer brands

Save 14% off the standard retailers and consumer brands rate of $2,795

Retailers and Consumer Brands
Corporate group rates

With 225 speakers putting on 45 hours of content, hundreds of technology showcases and 75,000 meetings taking place, we highly recommend bringing a team to divide and conquer all there is on offer!

General Attendees
Basic admission for solution providers, agencies, and other suppliers

Save 24% off the standard attendee rate of $4,995

Sponsors & Exhibitors
The ticket for those sponsoring or exhibiting at Shoptalk

Save 25% off the sponsor rate of $3,995

Startups
The ticket for innovative entrepreneurs and emerging companies

Save 19% off the standard startup rate of $2,150

Investors

Save 15% off the standard investor rate of $3,295

Media
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More than 900 tech/solution providers will meet their future customers at Shoptalk 2025. We have tons of ways for you to get involved—let's get the ball rolling!