The 2025 Agenda
Putting the customer at the center
Retail is and always has been about shoppers – the people who buy things and their changing needs and expectations. Shoptalk Spring 2025 will explicitly reflect that, by examining and defining what it means to be "customer-centric" today. Our agenda is focusing on the four most important qualities that people expect and require from the consumer brands and retailers they do business with today: customer hospitality, value, inspiration, reason for being.
The four characteristics that define customer-centricity aren’t new. However, they manifest differently today, as technology enables different approaches to creating inspiration and conveying value, to being welcoming and telling a brand's story, via both digital and in-store channels. How retailers act on and achieve them is radically transformed in today’s world.
Additionally, at Shoptalk Spring we will launch The New Market, a show-within-the-show that will discuss the fast-evolving attention economy and the future of marketing. The New Market will feature its own Keynotes and sessions, focusing on the meteoric rise of retail media, and also touching on other ways brands reach customers today, including connected TV, social marketing, in-store, and more. We'll look at how these and other tactics are transforming customer journeys and collapsing the purchase funnel.
— Indicates Shoptalk Original Content
Monday — March 24, 2025
Tuesday — March 25, 2025
Opening Remarks: Defining a New Market
View descriptionA Radical New Approach to Brands and Brand Building
Capturing Fragmented Consumer Attention
View descriptionMark Barrocas, CEO, SharkNinja
Track 1
Embracing Welcoming Retail Experiences
Track Keynote: Embracing Retail Hospitality
Kim Waldmann, Global Chief Customer Officer, Foot Locker, Inc.
Frank Bracken, EVP & Chief Commercial Officer, Foot Locker Inc.
Track 2
Maximizing Shopper Value
Endless Versus Edit: Blending Data and Experience to Curate Product Selection
View descriptionSebastian Brauer, SVP, Product & Visual, Crate & Barrel and Crate & Kids
Dawn Vitale, Chief Merchandising Officer, Levi Strauss & Co.
Barrie Scardina, President of Americas Retail Services, Cushman & Wakefield (Interviewer)
Track 3
Visions of the Future: Retail in 2030
Track 4
Tech Solution Spotlight
New Insights from Leading Technology Solutions
View descriptionRachel Tipograph, Founder & CEO, MikMak
The New Market
The Future of (Retail) Media
Track 1
Embracing Welcoming Retail Experiences
Track 2
Maximizing Shopper Value
Masstige: Brands and Products Blending Economy and Aspiration
View descriptionMarie Driscoll, CEO & Chief Consultant, Driscoll Advisors (Interviewer)
Track 3
Visions of the Future: Retail in 2030
New Insights: Three Scenarios for Retail's Next Decade (Research Presentations)
View descriptionZia Daniell Wigder, Chief Content Officer, EMARKETER
Jordan Berke, Founder & CEO, TOMORROW
Track 4
Tech Solution Spotlight
The New Market
The Future of (Retail) Media
Track 1
Embracing Welcoming Retail Experiences
Track Keynote: Anticipating Customer Needs to Deliver Convenience, Speed, and Delight
View descriptionHali Borenstein, CEO, Reformation
Anticipating Customer Needs to Deliver Convenience, Speed, and Delight
View descriptionMelissa Gonzalez, Principal, MG2 (Interviewer)
Track 2
Maximizing Shopper Value
Track 3
New Retail Opportunities: Disruptive Brands and Experiences
Next-Gen Luxury Brands and Experiences
View descriptionHaein Dorin, Global Head of Marketing, SSENSE
Track 4
Tech Solution Spotlight
Startup Pitch Round I (Part 1)
View descriptionMisbah Uraizee, Co-Founder & CEO, Nectar Social
Jelena Zec, Partner, Citi Ventures (Judge)
The New Market
The Future of (Retail) Media
Track 1
Embracing Welcoming Retail Experiences
Ecommerce Personalization that Creates Joy (And Drives Sales)
View descriptionPeter Pernot-Day, Global Head of Strategy & Corporate Affairs, SHEIN
Track 2
Maximizing Shopper Value
Track Keynote: Personalizing Discounts and Promotions to Drive Sales and Loyalty
Musab Balbale, SVP, Chief Merchandising Officer, CVS Health
Thinking Strategically About Pricing and Promotions
View descriptionRick Watson, Founder & CEO, RMW Commerce Consulting (Interviewer)
Track 3
New Retail Opportunities: Disruptive Brands and Experiences
Track 4
Tech Solution Spotlight
The New Market
The Future of (Retail) Media
Retail Media Unfiltered: Brand Marketers Weigh In
View descriptionSarah Marzano, Principal Analyst - Retail, Ecommerce & Retail Media, EMARKETER (Interviewer)
Wednesday — March 26, 2025
Track 1
Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences
Generational Research: Points of View on Gen Alpha and Gen X
View descriptionSally Lyons Wyatt, Global EVP & Chief Advisor, Circana
Track 2
Next Generation Search
Track 3
Brand and Corporate Storytelling
Track 4
Tech Solution Spotlight
The New Market
Creativity Reinvented
Reimagining Visual Storytelling
View descriptionImmersing Audiences in Real and Virtual Worlds
View descriptionTrack 1
Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences
Track Keynote: Getting into the Mindset of the Engaged Customer
View descriptionAdam Goldenberg, Co-Founder & CEO, Fabletics
Leveraging Social Listening to Identify Emerging Trends that are Worth It
View descriptionTrack 2
Next Generation Search
New Site Search Options and Opportunities
View descriptionNigel Storey, Chief Technology Officer, Zappos.com
Derek Correia, CEO, ReserveBar
Track 3
Brand and Corporate Storytelling
Purposeful Leadership: Managing Organizations and Teams Successfully
View descriptionElise de Saint Didier, Partner, Executive Recruiter / Digital Transformation, Chameleon Collective (Interviewer)
Track 4
Tech Solution Spotlight
Technologies Enabling Welcoming Retail Experiences
View descriptionJulie Bornstein, Founder & CEO, Daydream
The New Market
Creativity Reinvented
Track 1
Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences
Case Studies: Successful Product Launches and Category Expansions
View descriptionOshiya Savur, Chief Brand & Marketing Officer, Maesa
Track 2
Next Generation Search
Inspiration and Discovery in Digital Shopping
View descriptionSapna Parikh, Chief Digital Officer, Kendo Brands (LVMH)
Alexis Hoopes, VP, Global Fashion, eBay
Liz Garry, VP of Ecommerce, Pandora
Track 3
Brand and Corporate Storytelling
Pivots: Making Bold Changes with Agility and Flexibility
View descriptionLockie Andrews, CEO & Founder, RICH Hair Care Americas
Abhishek Dalmia, Chief Strategy, Transformation & Digital Officer, VF Corporation
Matt Navarro, President, Stanley 1913
Steve Dennis, Founder & President, SageBerry Consulting (Interviewer)
Track 4
Tech Solution Spotlight
The New Market
Creativity Reinvented
Track 1
Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences
Frameworks Tactics & Takeaways: Maintaining Brand Relevance With Younger Generations
View descriptionStephen Yalof, President & CEO, Tanger
Track 2
Next Generation Search
Track 3
Brand and Corporate Storytelling
Track 4
Tech Solution Spotlight
The New Market
Creativity Reinvented
Creating The New Language of Marketing Effectiveness
View descriptionDavid Katz, EVP & Chief Marketing Officer, Randa Apparel & Accessories (Interviewer)
Thursday — March 27, 2025
Track 1
Fostering Loyalty
Track Keynote: Defining and Earning Loyalty in a Crowded Retail Environment
View descriptionJon Blotner, President, Commercial & Operations, Wayfair
Track 2
Tactics for Branding and Marketing
Track 3
Physical and Digital in an Era of Unified Commerce
Store Operations that Blend Engagement and Efficiency
View descriptionGiri Agarwal, Co-Founder & Chief Strategy Officer, Incisiv (Interviewer)
Track 4
Tech Solution Spotlight
The New Market
Visions and Perspectives
Understanding Marketing’s Next Generation
View descriptionAdeela Hussain Johnson, CEO, BÉIS
Bold Moves in the Newest New Media
View descriptionTrack 1
Fostering Loyalty
Track 2
Tactics for Branding and Marketing
Operations Role in Building and Maintaining Brands
View descriptionNina Khoury, VP, Strategic Operations, SKIMS
Track 3
Physical and Digital in an Era of Unified Commerce
Case Studies: Successful Store Design
View descriptionKevin Kelley, Principal & Co-Founder, Shook Kelley
Track 4
Tech Solution Spotlight
Technologies Enabling Engaging Digital Shopping Experiences
View descriptionDanielle Lay, Partner, NEA (Interviewer)
The New Market
Visions and Perspectives
Track 1
Fostering Loyalty
Customer Data and The Future of Loyalty
View descriptionJessica Lachs, Chief Analytics Officer, DoorDash
Melissa Kim, Co-Founder & CEO, Minted
Tara Paton, Founder & Lead Consultant, TP & Co. (Interviewer)
Track 2
Tactics for Branding and Marketing
Track 3
Physical and Digital in an Era of Unified Commerce
Restructuring Digital Teams for a World of Unified Commerce
View descriptionSabrina Cherubini, SVP of Brand & Digital, Hanky Panky
Track 4
Tech Solution Spotlight
Frameworks Tactics & Takeaways: Future-Proofing the Tech Stack
View descriptionGreg Fancher, EVP, Chief Information Technology Officer, PetSmart
George Hanson, Chief Digital Officer, Mattress Firm
The New Market
Visions and Perspectives
Brands as Conversations: Fans’ Role in Defining Brands
View descriptionMeghan Hurley, VP, Global Marketing, Claire's
Denise Truelove, SVP & GM, PC Marketing, PepsiCo Foods North America
Takeaways: The Biggest Learnings from The New Market & Shoptalk
View descriptionAnne Mezzenga, Co-CEO, Omni Talk Retail (Interviewer)
Chris Walton, Co-CEO, Omni Talk Retail (Interviewer)
Let’s get you a ticket
- Meetup: the ultimate networking experience
- 3 days of fresh perspectives from 200+ influential leaders
- Endless chances to connect with 10,000+ retail ecosystem executives
- Nearly 1,000 of the world’s most innovative tech companies
- Dozens of social activities including the annual Beach Party
- …and plenty of food, drinks and other magic and surprises!
All ticket options include access to:
- Meetup: the ultimate networking experience
- 3 days of fresh perspectives from 200+ influential leaders
- Endless chances to connect with 10,000+ retail ecosystem executives
- Nearly 1,000 of the world’s most innovative tech companies
- Dozens of social activities including the annual Beach Party
- …and plenty of food, drinks and other magic and surprises!
Space is limited. Qualify and your ticket's on us!
Total value: $3,500
Save 14% off the standard retailers and consumer brands rate of $2,795
With 225 speakers putting on 45 hours of content, hundreds of technology showcases and 75,000 meetings taking place, we highly recommend bringing a team to divide and conquer all there is on offer!
Save 24% off the standard attendee rate of $4,995
Save 25% off the sponsor rate of $3,995
Save 19% off the standard startup rate of $2,150
Save 15% off the standard investor rate of $3,295
Subject to approval.
More than 900 tech/solution providers will meet their future customers at Shoptalk 2025. We have tons of ways for you to get involved—let's get the ball rolling!